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Privacy Policy

Last updated: 21 April 2026

Shantilal Jamnadas Jewellers ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our Rajkot showroom and any services we provide.

1. Who We Are

We are registered in Gujarat, India, with GSTIN 24ACJFS3679L1ZH, operating from SHOP NO. B, DOSHI PLAZA, UNIVERSITY ROAD, RAJKOT, Rajkot, Gujarat, 360005. For any privacy-related queries, please contact us at shantilaljamnadas@gmail.com.

2. Information We Collect

Information you provide directly

  • Contact details: name, phone number, WhatsApp number, email address and postal address, when you reach out to us or place an order.
  • Billing & tax information: PAN, GSTIN (if applicable) and other details required to issue a compliant invoice under Indian tax laws.
  • Order & custom-design information: specifications, measurements, preferences and photographs you share for custom or bridal pieces.
  • Payment information: we process payments through banks, UPI and card gateways. We do not store your full card or UPI credentials on our systems.

Information collected automatically

  • Basic technical data about your visit to our website — IP address, browser type, device type, pages viewed and referring URL — captured through server logs and standard analytics.
  • Cookies and similar technologies used to enable core site functionality and to understand how visitors use the site.

Information from third parties

  • Map and navigation data when you use the embedded Google Maps on our website.
  • Messages you send us via WhatsApp are handled by WhatsApp/Meta under their own privacy terms.

3. How We Use Your Information

  • To respond to your enquiries and provide quotations.
  • To process, invoice and deliver your orders — including custom and bridal commissions.
  • To meet legal and regulatory obligations (for example, GST invoicing, PAN reporting above statutory thresholds, and Bureau of Indian Standards / hallmarking records).
  • To contact you regarding order status, repairs, resizing, pickups or after-sales service.
  • To improve our website, showroom experience and collections, based on aggregated, non-identifying trends.
  • To send occasional updates about new collections or festive offers, where you have consented to receive them. You can opt out at any time.

4. Legal Basis for Processing

We process your personal information on one or more of the following bases: performance of a contract with you, compliance with our legal obligations under Indian law, our legitimate interests in running our business, and your consent where required.

5. Sharing of Information

We do not sell your personal information. We share it only as follows:

  • Service providers: payment gateways, banks, logistics partners and IT service providers, strictly for the purpose of fulfilling your order or operating our website.
  • Government & regulatory authorities: where we are required to disclose information under Indian tax, customs, BIS, anti-money-laundering or law-enforcement obligations.
  • Professional advisors: our chartered accountants and legal advisors, under confidentiality obligations.
  • Business transfers: if the business is restructured, merged or sold, personal information may be transferred to the successor entity under equivalent protections.

6. Cookies & Analytics

Our website uses a minimal set of cookies for essential functionality and, where applicable, anonymised analytics to understand visitor behaviour. You can disable cookies through your browser settings; doing so may affect certain site features.

7. Data Retention

We retain your personal information for as long as required to provide you with our services and to meet statutory retention obligations — including tax and accounting records, which under Indian law are typically retained for a minimum of eight years. Beyond these periods, we securely delete or anonymise personal information.

8. Security

We apply reasonable physical, technical and administrative safeguards to protect personal information against unauthorised access, alteration or disclosure. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

Please never share full card numbers, CVV, OTPs or UPI PINs with us over WhatsApp, email or phone. Our staff will never ask for them.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information, subject to our legal retention obligations.
  • Withdraw consent for marketing communications at any time.
  • Raise a concern or complaint regarding our handling of your information.

To exercise any of these rights, contact us at shantilaljamnadas@gmail.com.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children under 18. If you believe we have inadvertently done so, please contact us and we will delete the information.

11. Third-Party Websites

Our website may contain links to third-party websites or services (such as Google Maps, WhatsApp and payment gateways). This Privacy Policy does not apply to those services and we encourage you to review their privacy practices separately.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, along with the date of last revision.

13. Contact Us

For any questions, requests or grievances regarding this Privacy Policy, please contact us: